Do you ship worldwide?
Yes, we ship to all European Union (EU). The final international shipping costs may vary from those indicated on the web depending on the final volumetric weight. Please contact us for an exact quote of the shipping costs
Do you ship to Spain?
No, we just ship to Spain Peninsula and Balearic islands. Right now, we do not ship to Canary Islands, Ceuta nor Melilla.
Delivery times
Delivery times depend on the type of shipment selected (express or standard) and the place of destination. It usually takes 1 to 2 business days to process the order. Once processed the transport time generally is:
- 24-48h: Only for Spain Peninsula, with express delivery.
- 3-5 days: Spain Peninsula and Balearic Islands with the standard modality.
- 8-12 días: Europe and Rest of the World in standard shipping mode.
For special shipping times, check deadlines or other questions, contact us.
Shipping costs
For each order the exact amount to be paid will be indicated once the shipment data has been completed, always before the purchase takes place.
Orders higher than 50€ have free shipping, only in Spain Peninsula.
International shipping costs are calculated based on the weight of the package, the volumetric weight and the destination address. For this reason, the final shipping costs may vary from those indicated on the website. Please contact us for an exact quotation of the international shipping costs and outside of mainland Spain.
Do I have to pay international taxes, customs and tariffs?
No, because we only ship inside the EU.
Where can I receive my order?
You can receive the order in the address that suits you. If you make the payment through PayPal, it is important to verify that the delivery address that indicates PayPal is correct.
Once the order has left the warehouse, we will send you an email confirmation with a tracking number (with a link to courier’s website).
What if I am not at home?
In case that at the time of delivery there is no one to receive the package, the courier company promises to try twice without additional costs. Before making this second delivery they will call you. If it is still not possible to make the delivery we will contact you to make the shipment again. Costs of this shipment have to be covered by the customer.
I am missing a product or part in my order
Should you encounter any problems at the time of delivery, please contact us as soon as possible.